Check-in, gate, boarding
The work when a flight changes stand, gate or time. Calm calls. A clear handover.
Programs
Not openNo program is running. These are the specialties we train when a cycle opens. Register your interest and you hear first.
Register interestSortation and reconciliation
Every bag on the right flight, and a clean process when one is mishandled.
Turnaround
Arrival, offload, onload, departure. Held inside the window.
Acceptance and documents
Freight received, checked and handled in the order the procedure sets.
Access and screening
Landside to airside. The rules of each zone, kept without theatre.
Shift coordination
One picture of the flight, shared when the schedule moves.
GDS and the PNR
Availability, booking, ticketing and the queue when the flight changes. Amadeus, Sabre, Travelport.
Reservations
GDSThe ticket is a system, not a courtesy. You learn to build a PNR, read availability, and move a booking when the schedule does — on the desks the industry actually uses.
01AvailabilityDisplay, booking class, married segments. What the screen is actually offering.AV
02The PNRName, itinerary, contact, seat, SSR and OSI. A record another agent can trust.PNR
03Fares and ticketingFare quote, issue, reissue, refund. The desk, not a fare theory class.TKT
04DisruptionSchedule change, misconnect, involuntary reroute. The passenger still has a journey.IRROPS
05QueuesThe work that waits when a flight moves, and how it is cleared before the shift ends.Q
06The desksAmadeus, Sabre, Travelport. Same logic, different entries. Practice environment, not a live airline host.GDS
The training
Brief. Do. Correct.
A scenario with one role, the system in front of you, and a debrief that changes one habit. Classroom for the logic. The floor for the call. Not a tour of the terminal.
BriefingThe picture, before the exercise
ScenarioOne role, written down
SystemPNR and GDS on a training host
DebriefOne correction at a time
Instructors
From the operationThey have done the shift. Passenger services, ramp, reservations. They teach the call they have made, not a slide they have read.
Still in the operation.
The procedure they teach is the one the airport is using, not the one from a manual five years old.
One correction.
They stop the exercise when the picture is wrong. They do not stack ten notes and call it feedback.
No performance.
No lecture voice. The standard of a good handover: short, exact, usable by the next person.
Airside / focus
Training, not a tour.
Terminal, ramp, baggage. Centre photography replaces these frames once it is licensed.
BriefingBefore the exercise
ScenarioOne role, written down
DebriefOne correction at a time